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Covid-19 Information

Covid-19 Information

Safe with us

We want you to feel at home, relaxed and enjoying a good time in Lisbon.

As we re-open the hotel a set of new procedures regarding health and safety is in place, and the teams prepared to help you navigate these new times.


We meet all of the Health and Safety requirements set out by the Portuguese Health authorities and the World Health Organization. The hotel displays the Clean & Safe badge, certified by the Portuguese Tourism, as a compliant hotel to the Health regulations.

We are a Green Globe certified company as we meet the higher levels of safety and sustainability by the organization in 3 areas: Safety, Security and Sustainability.


Your next stay

We want you to feel as safe as you were in your own home. Therefore, the way we welcome you and interact with you has been adapted to this new way. Let’s us review step by step what you can expect. And in the end if you still have doubts please contact us.



The whole hotel team will be wearing face masks or any other kind of individual protection. The equipment will be adapted to the staff function and risk exposure of each person.

We protect you; you protect us – please use your face mask when you are out of your room. It’s mandatory.


Cleaning & Sanitizing

High traffic public spaces, including seating areas, lobby, elevators, doorknobs, doors and others have a very high level of cleaning and sanitizing. The same procedure is in place for staff only areas.

Hand sanitizer is ready for you at our entrance and key spots around the hotel.


Temperature Check

Your temperature will be checked at check-in time.

Staff temperature checks occur on a daily basis.


Check-In & Check Out

At reception for your safety, we will be wearing face masks and an acrylic shield is set at the front desk. We are here, as always, to help you with any doubts, advice on what to do and see, or to chat. To keep you safe we ask you to please adhere to the social distancing measures.

To speed the check-in process, you will receive by email a survey with all the information we need to speed up your arrival.

The room keys are key cards and are sanitized before handed.

Your temperature will be checked at check-in time.



The rooms are extra thoroughly cleaned and sanitized before each guest’s arrival. Your room was under a lockdown protocol for 48h before your arrival, which includes purifying the air with a ULPA filter (as recommended by FDA).

The mini bar in your room will be ready with your favourites, you just need to ask in advance before check-in. If you need a refill please call us, we will leave it to your door.

Face masks and hand sanitizer is available on request.


Breakfast, Restaurant and Bar

The breakfast is now à la carte breakfast served in the restaurant or in your room

Restaurant and Bar tables are spaced according to social distancing regulation.

All guests must be seated at a table and will be seated by our team.

The menu is now digital, and our offer is À la carte.

We clean objects and surfaces after each use.


Spa and Wellness Center

The spa is limited to 3 guests. Please make your appointment in advance.

The spa team will be using a face mask and a shield.

Treatments rooms are cleaned and sanitized between guests.

Jacuzzi, sauna, Turkish bath, gym and lockers are closed until further notice.


Events & Meeting Rooms

All areas are spaced according to social distancing regulation.

Every guest should use a face mask during the event.

After each event, the rooms and spaces will go through a cleaning and sanitizing protocol.

All rooms have hand sanitizer ready for you at the entrance.

Paper and pens – are available only by request and are delivered sealed and sanitized.

If you wish to visit the areas before the event, we strongly advise you to schedule a virtual tour with our team.



Electronic payments are preferred.

Hand sanitizer is available near the payment points.

Each floor is equipped with a bin with a foot pedal.


Sustainable we are

The whole team is wearing face masks and uniforms (washable and reusable)

All biohazard residues are collected by a licenced operator.

We support our local campaign hospital with equipment.

We support our local community and staff by donating food.

Remote work is applicable to all non-operational functions. Staff online meetings are recommended.



All the above measures are under continuous review according to any new regulations or protocols issued by the Health authorities.

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